When customers are in the "zone of indifference" they:
A)
feel they are being treated unfairly or differently from others.
B)
may be generally satisfied but not necessarily motivated to become loyal customers.
C)
are not feeling any particular dissatisfaction.
D)
Both B and C are correct.
D
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Dan is a non-union employee at Lexia Inc. Although he does not intend to join the union at the company, he is still required to pay union dues as part of a union contract with the company. What does this scenario best exemplify?
A. a union shop agreement B. a trade-off provision C. a closed shop agreement D. an agency shop agreement E. a checkoff provision
The "Virgin" brand is a global brand with several brand extensions
Indicate whether the statement is true or false
Engineering design is an activity vital to the success of any motor vehicle manufacturer. Identify the level at which engineering design would be classified in the cost hierarchy used with ABC for a maker of unique luxury automobiles
a. Unit-level activity b. Batch-level activity c. Product-level activity d. Facility-level activity
Employees that fit their work environment are likely to ______.
A. not be happy B. not quit C. not be committed D. not be satisfied