The textbook recommends that people learn to communicate assertively and lists 6 kinds of
comments or assertive messages; provide descriptions and examples of 3.
What will be an ideal response?
Assertive communicators employ confirming messages, showing that they value other
people and their needs. Such messages include descriptive comments (which describe behavior
rather than character), problem-solution comments (indicating regard for others' feelings and a
desire for a win-win solution), equality comments (showing regard for others' thoughts and
judgments), spontaneous comments (without preset judgments), open comments (giving opinions
while showing openness to negotiation or change), and empathetic comments (showing concern
rather than indifference).
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The true value of oral visualization lies in its ability to ________
A) help you speak from memory B) help the audience see exactly what you are thinking C) envision the future, and then discuss it D) help you deliver more vivid and meaningful messages
If Sean wanted to better understand his organization's beliefs, system of rules, language, and mission he would be seeking to clarify:
A. Negotiation skills B. Communication environment C. Organizational culture D. Message filtering
Institutional stories transmit basic values and accepted behaviors, often told in the form of a fable or myth
Indicate whether the statement is true or false
David and Derek, who are visiting India together for the first time, are inclined to stereotype the locals and complain about hotels and restaurants that they feel don't measure up to American standards. Which quality that helps develop intercultural communication competence are they most evidently lacking?
a. Tolerance for ambiguity b. Open-mindedness c. Knowledge and skill d. Patience and perseverance