Managing quality costs to achieve the highest level of customer satisfaction is known as:
A. quality costs.
B. activity-based management.
C. strategic management.
D. total quality management.
Answer: D
You might also like to view...
In the context of elements of the Committee of Sponsoring Organizations, identify a true statement about information and communications.
A. They address the policies and procedures that support the control environment. B. They are directed at providing assessment capabilities and uncovering vulnerabilities. C. They are directed at supporting the control environment through fair and truthful transmission of information. D. They set the tone of an organization, influencing the control consciousness of its people.
_____ refers to the relationship between subject and verb in a sentence
A) Slang B) Clichés C) Conciseness D) Antonyms E) Voice
The main distinction between Kellerman’s typology of followers and those of Zaleznik, Chaleff, and Kelley is ______.
A. Kellerman does not take engagement level into consideration while the other scholars do B. Kellerman surveyed thousands of business executives to arrive at her empirical model C. Kellerman views followers along a single continuum while other scholars use two dimensions D. Kellerman’s typology includes more types of followers than the models of all others
Montana Company is evaluating two different capital investments, Project X and Y. Either X or Y would cost $210,000, and the company cannot afford to do both. The company expects that Project X would provide net cash inflows of $62,000 per year for 5 years. For Project Y, the net cash inflows are expected to be as follows: 
Montana's cost of capital is 12%. (PV of $1 and PVA of $1) (Use appropriate factor(s) from the tables provided.)Required:1) Calculate the present value index for Project X and for Project Y. Round your answer to three decimal places. 2) Indicate whether each of the projects is an acceptable investment. 3) Based on present value
index, which of the two projects should Montana implement? What will be an ideal response?