Which of the following is true of proactive customer service?
A. Companies adopting this approach to customer service view unhappy customers as unprofitable.
B. It requires companies to wait for customers to complain before responding.
C. Companies using proactive customer service wait for a significant number of customers to call in complaints so they can analyze if a problem requires attention.
D. It can be achieved by monitoring customer activity on the web and using big data analytics.
E. Use of social media to track customer complaints reduces a firm's efforts toward proactive customer service.
Answer: D
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The Sarbanes-Oxley Act:
A. decreases the penalties for conscious law breaking. B. decreases the likelihood of detection and prosecution of illegal behavior. C. adopts the theory of allocational efficiency, under which the primary objective of a business corporation is to maximize profits. D. broadly defines obstruction of justice and makes obstruction of audit work papers a felony.
On January 1, Year 1, Milton Manufacturing Company purchased equipment with a list price of $28,000. A total of $2200 was paid for installation and testing. During the first year, Milton paid $3300 for insurance on the equipment and another $610 for routine maintenance and repairs. Milton uses the units-of-production method of depreciation. Useful life is estimated at 100,000 units, and estimated salvage value is $4400. During Year 1, the equipment produced 12,000 units. What is the amount of depreciation for Year 1?
A. $3096 B. $3565 C. $4020 D. $3492
If actual overhead incurred during a period exceeds applied overhead, the difference will be a credit balance in the Factory Overhead account at the end of the period.
Answer the following statement true (T) or false (F)
A company had net cash flows from operations of $121,000, cash flows from financing of $332,000, total cash flows of $503,000, and average total assets of $2,560,000. The cash flow on total assets ratio equals:
A. 20.3%. B. 4.7%. C. 4.9%. D. 24.1%. E. 19.6%.