The ISO 9000 series guidelines
A) standardize quality management and quality assurance.
B) are adopted worldwide.
C) follow eight quality management principles.
D) do/are all of these.
D
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What is customer alchemy?
A. Tailoring loyalty programs to suit customers' needs B. Creating a group of customers bound together by loyalty to a retailer C. Offering more products to existing customers D. Increasing the data collection from only platinum and gold customers E. Converting iron and gold customers into platinum customers
According to Michael Scriven (1999), conducting an outcome-based summative evaluation of a program without knowing how and why the program works is called a ______.
a. black box evaluation b. gray box evaluation c. clear box evaluation
A firm sells two products, Regular and Ultra. For every unit of Regular sold, two units of Ultra are sold. The firm's total fixed costs are $1,612,000. Selling prices and cost information for both products follow. What is the firm's break-even point in units of Regular and Ultra? ProductUnit Sales PriceVariable Cost Per UnitRegular$20$8Ultra 24 4
A. 31,000 Regular units and 31,000 Ultra units. B. 36,167 Regular units and 72,333 Ultra units. C. 10,333 Regular units and 20,667 Ultra units. D. 31,000 Regular units and 62,000 Ultra units. E. 62,000 Regular units and 31,000 Ultra units.
Assume that you have an urn containing 10 balls of the following description:
4 are white (W) and lettered (L) 2 are white (W) and numbered (N) 3 are yellow (Y) and lettered (L) 1 is yellow (Y) and numbered (N) If you draw a lettered ball (L), the probability that this ball is white (W) is 0.571.