Lavern and Donald are coworkers on a large branding campaign. While the project is on track, Lavern feels that she is doing all of the work and that Donald is treating her like a second-class citizen. Lavern comes to you and says, “Donald is a complete jerk and he really needs to get fired!” Which of the following is an appropriate empathic response for you to offer her?
a. “You got that right…I cannot stand that guy!”
b. “So it seems you have a problem with Donald. Is there something else going on?”
c. “You seem to resent that Donald was hired for the project. Who did you want hired?”
d. “You resent Donald for not doing his share of the work; is this what you mean?”
d. “You resent Donald for not doing his share of the work; is this what you mean?”
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