Which of the following is not considered a persuasive message?
A) convincing a potential customer to contract for your company's services
B) requesting a meeting with your manager so you can recommend changes to company policy
C) writing another claim letter when the first one was denied
D) asking a company to replace a defective product within the warranty period
E) asking a supervisor to approve a complex project you are proposing
D
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The minimum rate of return is also known as
a. hurdle rate b. payback period c. net present value d. cost of debt
Usually includes a salutation
A) Letters B) Memos
Assume that you must write a memo to company employees announcing that the Internal Revenue Service has filed suit against the company. Which of the following sentences would most effectively reassure your readers?
A) On behalf of top management, I apologize for any disruption in work that this legal action may cause. B) Unlike so many other firms indicted for violations of the tax code, our company has done nothing wrong. C) We believe the company will be able to function normally during this investigation. D) The exact nature of this baseless legal action will be announced at a later date. E) The top management team is meeting today to decide on the company's course of action.
Compared with sales analysis, performance analysis
A. shows which customers should be dropped. B. looks for exceptions or variations from planned performance. C. shows how to improve performance. D. does not do as much comparing against standards. E. All these answers are correct.