Which of the following statements concerning negotiation conflict is incorrect?
a. The conflict may be seen from both negotiators' points of view or may be seen by only one.
b. Non-negotiation tactics may be used to try to change the attitudes of the other side.
c. Some conflict may be due to the negotiator's perceptions of reality and his or her ability to block out information.
d. The conflict may be solved by the negotiator's repeating himself/herself with the same argument.
D
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Answer the following statement true (T) or false (F)
Which of the following is one of the four types of ethical dilemmas based on competing values identified by Rushworth Kidder?
a. short-term vs. reward b. community vs. common good c. truth vs. justice d. truth vs. loyalty
Over the long run, which of the following approaches produces the best results in dealing with frustration?
A. Defense mechanism B. Anxiety C. Alternative goals D. Corrective action
Briefly describe Edward Thorndike's law of effect.
What will be an ideal response?