Each of the following is a form of discount EXCEPT ________
A) packaging discounts
B) cash discounts
C) seasonal discounts
D) quantity discounts
E) allowance discounts
A
Explanation: A) The four forms of discount are (1 ) quantity discounts, (2 ) cash discounts, (3 ) seasonal discounts, and (4 ) forms of allowance.
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When a company decides to satisfy a customer claim for a refund, exchange, or repair, ________
A) a well-written response gains nothing for the company B) the business has an opportunity to create goodwill C) the company should make it sound as if they're doing the customer a favor D) it must avoid beginning its message with a positive response E) the company should always apologize first
If 30% or more of the employees of a company sign authorization cards collected by a union organizer then the organizer will request a(n) ______ from the NLRB
a. bargaining election b. representation election c. union election d. employment manager election e. leader election
An appliance dealer must decide how many (if any) new microwave ovens to order for next month. The ovens cost $220 and sell for $300. Because the oven company is coming out with a new product line in two months, any ovens not sold next month will have to be sold at the dealer's half price clearance sale. Additionally, the appliance dealer feels he suffers a loss of $25 for every oven demanded when he is out of stock. On the basis of past months' sales data, the dealer estimates the probabilities of monthly demand (D) for 0, 1, 2, or 3 ovens to be 0.3, 0.4, 0.2, and 0.1, respectively.
The dealer is considering conducting a telephone survey on customers' attitudes towards microwave ovens. The results of the survey will either be favorable (F), unfavorable (U), or no opinion (N). The dealer's probability estimates for the survey results based on the number of units demanded are:
a. What is the dealer's optimal decision without conducting the survey?
b. What is the EVPI?
c. Based on the survey results, what is the optimal decision strategy for the dealer?
d. What is the maximum amount he should pay for this survey?
Alton's new firm operates in an uncertain and rapidly changing market with shifting technology and short product life cycles. Alton is considering the use of independent sales reps because they will give him greater _____________ in distribution channels.
A. Geographic concentration B. Team selling C. Flexibility D. Outsourcing of production E. Matrix divisional dissection