The father of a child in the emergency department is yelling at the physician and nurses. Which action is contraindicated in this situation?
a. Provide a nondefensive response.
b. Encourage the father to talk about his feelings.
c. Speak in simple, short sentences.
d. Tell the father he must wait in the waiting room.
D
Feedback
A When dealing with parents who are upset, it is important not to be defensive or
attempt to justify anyone's actions.
B Encouraging the father to talk about his feelings may assist him to acknowledge
his emotions and may defuse his angry reaction.
C People who are upset need to be spoken to with simple words (no longer than
five letters) and short sentences (no more than five words).
D Because a parent who is upset may be aggravated by observers, he should be
directed to a quiet area.
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