An illustration of common law is
a. the constitution of a particular state.
b. the Constitution of the United States.
c. a statute enacted by a legislative body.
d. decisions of federal and state courts.
D
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Which of the following is an example of a gap between management perception and the service-quality specifications?
A) The college brochure showed state-of-the-art classrooms, but when the visitors walked in, they saw peeling walls and dull lighting. B) A nurse visits a patient to show care, but the patient interprets this as an indication that something is very wrong. C) The hotel administrators think that guests want better food, but guests are more concerned with the courtesy of the waiters. D) A service center manager has asked his subordinates to provide fast service, but has not specified a time for the service to be performed. E) Customer service representatives are asked to give ample time to each customer, but must serve a minimum of 50 customers a day.
Under the periodic inventory system
A) the cost of each item is recorded in the Merchandise Inventory account when it is purchased. B) when an inventory item is sold, its cost is transaferred to the Cost of Goods Sold account. C) the balance of the Merchandise Inventory account equals the cost of goods on hand. D) the balance of the Merchandise Inventory account is only accurate on the balance sheet date.
Hillary has just taken a course in Organizational Behavior for her MBA and wants to apply what she has learned about motivating employees at work. Hillary wants to develop the best type of motivation for her employees, which is ______.
A. instinctive B. intrinsic C. prosocial D. power
Though other similar cookie brands are widely available in Newport, Lynn's favorite cookie
brand is available only in the outlets of a certain chain of coffee shops. This is an example of ________. A) usage rate segmentation B) distribution channel segmentation C) price segmentation D) occasion segmentation