Downscoping represents a reduction in the number of a firm's employees and sometimes in the number of its operating units, but it may or may not represent a change in the composition of businesses in the corporation's portfolio
Indicate whether the statement is true or false
F
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The chief executives of Swiss Swatch Group and Japanese Canon would like to:
A) outsource all of the manufacturing units overseas in order to save money. B) outsource a majority of the manufacturing functions overseas. C) retain a majority, if not all, of the manufacturing in their home country. D) establish "call centers" in developing countries in order to save labor costs. E) outsource a full line of new products only.
Which of the following is true with regard to products?
A) The quality of products is far more difficult to measure than that of services. B) Products do not include experiences, organizations, persons, places, and ideas. C) Products are not meant for sale in the market. D) Products include services, events, persons, places, organizations, ideas, or a mixture of these. E) Products refer to only those activities that are essentially intangible.
The answers to research questions are presented in the part of the report that covers your
A) references. B) procedures. C) findings. D) conclusions. E) purpose statement.
The closing of an adjustment message should A) guarantee that the problem will not recur if the customer continues doing business with you
B) express confidence in future business relations. C) assign blame to the responsible department and assure the reader that the department has been improved. D) remind readers of their responsibility in the product failure.