You are a charge nurse in a long-term care facility and you have to talk to Betty, a certified nursing assistant, about the care of one of her residents
You and Betty sit in your office, and as you begin to talk with her, she becomes very angry and storms out of the office. What has taken place?
1.
Successful communication
2.
Social communication
3.
Honest communication
4.
Failed communication
ANS: 4
Failed communication has occurred, which means that the planned or anticipated communication did not take place. This type of communication often involves nonproductive and uncaring behaviors, such as anger, frustration, and "storming away."
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