You are working with a client who becomes upset one day and tells you, "I've decided just to give up on finishing the nursing program; it's too much." The BEST response from the nurse would be:
a. "It is probably too much for you to handle right now."
b. "You think it's too much for you?"
c. "I am sure you are capable of finishing the nursing program."
d. "You don't need to make a decision about that right now."
B
The best response to the client's statement is to say, "You think it's too much for you?" In this situation, the nurse is using the therapeutic communication technique of "restating," Restating is a technique whereby the nurse repeats the main message the client has expressed. Restating, also called paraphrasing, permits the nurse to verify understanding of the client's message and also permits the client to reflect on the statement and emotion expressed. The other options are nontherapeutic and may create barriers to further communication with the client.
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