Which is NOT a successful strategy when avoiding an answer in negotiations?
A. Ask for clarification: The opponent may reveal the answer sought.
B. Answer a different question or ask a question of your own: The opponent may be
diverted.
C. Make a long speech: The opponent may become confused.
D. Give a positive response to a negative question: The opponent will find less fault.
C. Make a long speech: The opponent may become confused.
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The responding party to an appeal is called a respondent or a(n) ________.
A. appellate B. appellee C. correspondent D. petitioner
If you phrase bad news ________, your audience is more likely to understand your message
A) by sugarcoating it B) in clear terms C) through implication D) by subtle hints E) in vague terms
A diverse workforce inhibits organizational flexibility because the organization's culture cannot tolerate different styles and approaches.
Answer the following statement true (T) or false (F)
Technology will never assist in the delivery of customer service
Indicate whether the statement is true or false