A nurse makes a medication error that is not serious and does not cause harm to the patient. As the head nurse, your best action would be to:
a. Call attention to it by posting the critical incidents report at the nursing station.
b. Include the mistake on the nurse's per-formance appraisal.
c. Apologize to the patient for the error, and indicate that discipline has occurred.
d. Educate the nurse on how to provide an apology to the patient.
D
Service recovery ensures responsiveness to the patient, and as part of service recovery, it is im-portant to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient.
You might also like to view...
When an infant is delivered, it is important for the nurse to determine the gestational age of the baby within:
a. 5 to 10 minutes. b. 1 to 2 hours. c. 2 to 8 hours. d. 12 to 24 hours.
If an individual has one positive ELISA, then:
1. the diagnosis of AIDS is confirmed. 2. the test is repeated in 6 to 8 months. 3. another blood sample must be obtained for testing. 4. a Western blot test is performed on the same sample.
The physician has prescribed epoetin alfa (Epogen) for the client. What is the priority assessment by the nurse?
1. The client's blood pressure 2. The client's report of a headache, indicating a stroke 3. The client's ability to use the proper injection techniques for self-administration 4. The client's hemoglobin and hematocrit levels
What are symptoms that may indicate an inguinal hernia?
1. Right lower quadrant pain with rebound tenderness 2. A feeling of weakness or pressure in the groin 3. The lack of a hydrocele in a newborn 4. Pain after internal rotation of a flexed thigh