Which is true regarding walk-in service at the service desk.
A. To make walk-in service more efficient and effective, many service desks set up a counter to handle these contacts.
B. Walk-in service to a service desk is very effective, as customers may choose any analyst who is not currently working with a customer when the customer walks in.
C. If service desks offer service to walk-in customers, the customers are usually helped in order of the priority of their incident or request.
D. It is not best practice for service desks to offer walk-in service, as the cost per contact is too high, and it distracts analysts from answering the phones.
Answer: A
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