A nurse working a rape telephone hotline should focus communication to:
a. arrange long-term patient counseling.
b. provide callers with a sympathetic listener.
c. explain immediate steps that a victim of rape should take.
d. obtain information to relay to the local police.
ANS: C
The telephone counselor establishes where the victim is and what has happened and provides the necessary information to enable the victim to decide what steps to take immediately. Long-term aftercare is not the focus until immediate problems are resolved. The victim remains anonymous. The incorrect options are inappropriate or incorrect because counselors should be empathic rather than sympathetic.
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