Reflection helps managers listen effectively because (check all):
a. it results in more accurate two-way communication
b. it places a greater emphasis on listening than talking
c. managers get into the other's frame of reference.
d. it focuses on what the manager is thinking and feeling.
a. it results in more accurate two-way communication
&
b. it places a greater emphasis on listening than talking
a. it results in more accurate two-way communication
&
b. it places a greater emphasis on listening than talking
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