If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.
A. conducting an external analysis
B. formulating its competitive strategies
C. doing an internal analysis
D. formulating its corporate strategies
Answer: C
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A code of ethics that ________ is classified as a principle-based statement.
A. defines conflicts of interest B. communicates selection methods C. defines fundamental values D. outlines ethical tolerances E. affirms equal opportunities
A company operating in the business market may find it useful to segment possible customers based on their level of risk aversion
Indicate whether the statement is true or false
A major advantage of a merchandising philosophy is the _____
a. specialization of functions b. superior management of selling staff c. higher morale for in-store personnel d. integrated buying and selling effort
Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called __________ teams.
A. self-directed B. project C. multinational D. long-distance E. global