Profit for the Dew Drop Inn Country Diner is given by p = -0.1q2 + 1.80q + 100, where p is profit and q is the number of customers. What number of customers maximizes profit?
A) 100
B) 900
C) 300
D) 9
E) None of the above
D
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When communicating bad news to a customer, which of the following is most important in maintaining a positive relationship?
A) The company must correct all errors, if they are at fault. B) The company must apologize whether or not they are at fault. C) The company must avoid using buffer statements. D) The company must avoid providing reasons for denying the request. E) The company must use the direct approach so as not to waste the customer's time.
Consumer behavior is best described as a(n) ________ process
A) impersonal B) subliminal C) ongoing D) affective E) cognitive
The Double Jeopardy Clause of the Fifth Amendment protects persons from ________
A) evidence procured through unreasonable search and seizures B) confessions obtained through physical force during an interrogation C) being tried twice for the same crime D) being subjected to a heavier penalty or longer imprisonment than originally sentenced
One 1943 tip on getting more efficiency out of women employees stated "Get enough size variety in operator's uniforms so that each girl can have a proper fit. This point can't be stress too much in keeping women happy." What type of discrimination is used in this example?
a. Well intentioned b. Overt c. Covert d. Individual