A nurse manager works diligently to communicate effectively with the staff. In order to avoid barriers to communication, the nurse manager should do which of the following? Select all that apply
a. Be sensitive to cultural differences d. Elicit verbal and nonverbal feedback
b. Enhance listening skills e. Avoid metacommunication
c. Communicate aggressively f. Be sensitive to gender differences
A, B, D, F
Strategies that the nurse manager can implement to avoid barriers to communication include being
sensitive to cultural and gender differences, enhancing listening skills, eliciting both verbal and
nonverbal feedback. The nurse manager should also communicate assertively and utilize
metacommunication. Each of these techniques help to develop rapport with the staff and become a
foundation for the development of trust.
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