According to your text, social media can support the goal of building a successful brand in two main ways: by allowing the firm to develop deeper relationships with customers, and by

A. reducing the number of other promotional activities in which the firm must engage.
B. allowing firms to build a customer database to use to promote other products.
C. generating positive-word-of-mouth communication about the brand across social networks.
D. allowing the firm to offer coupons and discounts to a larger number of customers.
E. having the ability to track the competition on social networks.


Answer: C

Business

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Business