Describe five things that a project manager can do to make sure a customer is satisfied:
These are five suggested responses.
a . complete the project scope within budget and on time
b. develop and maintain an excellent working relationship throughout the project
c. maintain ongoing communication during project with regularly scheduled meetings
d. manage of changes to the project that are approved by the customer
e. being continually aware of the degree of the customer's satisfaction during the course of the project.
Customer satisfaction goes beyond completing the project scope within budget and on schedule or asking if the customer is satisfied at the end of the project.
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Under Article 9 of the UCC, which of the following could not be used as collateral?
A. a fixture B. a house C. cash D. a car
Which of the following is not one of the categories of a balanced scorecard?
a. Customer b. Financial c. Learning and Growth d. Quality
Answer the following statements true (T) or false (F)
1. Paul, who is normally an ethical person, has an opportunity to acquire what he feels is "easy" money in his job, and he believes it is safe to steal the money because nobody would know if he does take it. Paul rationalizes that it is fine to steal the money because he needs it more than the person whom the money belongs to. The psychological mechanism that causes Paul to want to steal the money is poor self-esteem. 2. Habitual cheating tends to begin with small infractions, such as illegally downloading books and songs, and then grows by increments into an ongoing deliberate strategy of deception or fraud. 3. Prior to a 2010 natural-gas pipeline explosion in San Bruno, California, Pacific Gas & Electric chose to use its surplus revenues to improve safety, an example of ethical decision making. 4. The employees of a production facility that produce parts for boats are meeting to discuss ways to control rising costs, which are affecting their bonus (incentive pay). The employees are internal stakeholders of the factory. 5. The task environment of Top-Notch Sewing consists of just two groups, customers and stockholders, who give the employees and management of Top-Notch the daily tasks that the company's employees will handle.
A company's fundamental value may be derived
A) from the application of a price-to-earnings analysis. B) by referring to the Blue Book of Fundamental Values. C) by constructing an appropriate chart. D) through interviews with the company's management.