A decision-making team that is not able to consider alternatives because it is close-knit and strives for unanimity may be experiencing:
a. dysfunctional conflict
b. groupthink
c. social loafing
d. cognitive distortion
b. groupthink
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Some research shows that the number one turnoff people identify is slow service
Indicate whether the statement is true or false
When developing a persuasive message, when should audience objections be addressed?
A) As soon as the objection is mentioned B) When all objections have been voiced C) Before they become objections D) After the product or service has been delivered E) As the audience absorbs the message c
Which of the following lists consists of support activities?
A. customer service, information systems, technology development, and procurement B. human resource management, technology development, procurement, and general administration C. human resource management, customer service, marketing and sales, and operations D. human resource management, technology development, customer service, and procurement
Answer the following statements true (T) or false (F)
1. Combining intrinsic and extrinsic motivation will always lead to the best results. 2. Paying someone for something they like to do may actually decrease their motivation. 3. Tying pay to performance can lead to unethical consequences. 4. Peers tend to be harsher than supervisors in evaluating performance of coworkers. 5. Performance appraisals should be supported by training for those making the ratings.