Which of the following is an institution-wide concept that involves all members of the healthcare team in creating quality processes to improve customer satisfaction?

A. Quality improvements
B. Total quality management
C. Quality assurance
D. None of these


Answer: B

Health Professions

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a. True b. False Indicate whether the statement is true or false

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a. intraneural b. subtalar c. periosteum d. arthrosis

Health Professions