The idea that one's self-image is shaped by the ways others view them is called _____
a. social comparison
b. self-fulfilling prophecy
c. reflected appraisals
d. self-concept
Answer: c
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All of the following are effective ways to provide closure in the conclusion EXCEPT
A) finishing a story from the introduction. B) answering your opening rhetorical question. C) introducing a new fact or statistic that is even more startling than the ones you used throughout your speech. D) reminding the audience of the startling fact or statistic you presented in the introduction.
What is crisis management?
A) helping a client or organization through an emergency B) covering up the mess a predecessor has made C) protecting the corporate hierarchy from intensive press scrutiny D) masking the absence of a strategic plan
According to the textbook, which of the following is an example of an asymmetrical relationship?
a. two roommates eating dinner together b. coworkers on an assembly line c. a faculty member and a student in a college course d. two individuals going on a first date
Paraphrasing a speaker's message and relating one's understanding of that message back to
a speaker is known as __________ listening. a. passive b. active c. pseudo d. emotional e. factual