When writing persuasive claim or complaint messages, you should
A) suggest that the receiver intentionally deceived you or intentionally created the problem
B) use a moderate tone.
C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
D) use a strong tone with accusatory language to demonstrate your dissatisfaction.
B
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How might the AICPA regain some of the power it has lost over the years? Are there any disadvantages to these proposals?
What will be an ideal response?
Choose the correct word or words in parentheses. A car in the parking lot has (its, it's) lights on
Which sentence is punctuated correctly?
A) Wireless plan information has been received from Sprint, Verizon, and T-Mobile. B) Wireless plan information has been received from: Sprint, Verizon, and T-Mobile. C) Wireless plan information has been received from, Sprint, Verizon, and T-Mobile.
When dealing with a person who is open to experience, it would be effective for you to
A) appeal to the person's intellect. B) avoid presenting fresh information to him or her. C) avoid talking about cultural trends. D) talk about traditional approaches to solving problems.