A patient comes into the community clinic speaking a language in which there are no interpreters available. Which action should the population health nurse take to demonstrate cultural competence within the healthcare system?
1. Ask the patient to seek medical care in the community hospital.
2. Ask a staff member if they could attempt to communicate with the patient.
3. Communicate to the patient that an interpreter is not available and ask them to return tomorrow.
4. Contact a neighboring community health center to find out if their interpreter for this patient's language can be borrowed for a short time.
Answer: 4
Explanation: 4. One system-level characteristics of cultural competence is interagency collaboration. Since an interpreter is not available at the community clinic, the nurse contacting a neighboring community health center to borrow an interpreter demonstrates this collaboration. Asking the patient to go to the community hospital or come back tomorrow does not demonstrate safe, quality, culturally competent care. Asking a staff member to try to communicate with the patient does not demonstrate culturally competent care.
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