Name five items that would be considered critical success factors by most world-class companies. Why is each of these factors so important to organizational longevity?


The five items most commonly named are timeliness (time-to-market), quality, customer service, efficiency/cost control, and responsiveness to change. Each student will have different ideas as to why these items are important, but the answer should address the global business environment and thus, the increase in competition, reduction in product life cycles, costs to obtain versus retain customers, litigation issues, and so forth.

Business

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To say that the United States and Singapore are at ease in a variable environment, would be to say that the United States and Singapore rank ______________ on Hofstedeā€™s dimensions.

a. Low for uncertainty b. Low for cooperation c. Highly collectivistic d. Low for power distance

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Who categorizes and prioritizes the maintenance request in relation to both the strategic and information systems plans of the organization?

A) System Priority Board B) Maintenance Staff C) Project Manager D) Other Groups

Business

In Microsoft Access, which of the following is used to create interactive screens that allow end

user's to work with database data. A) Macros B) Modules C) Queries D) Forms

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