Which of the following is an example of a critical incident question?

A. Last year there was a lot of strife among our sales staff. If you had been with us, what would you have done?
B. Tell me about your most difficult relationship with a team member. How did you handle it?
C. What do you believe are the most important performance criteria for a project engineer?
D. Describe a time when you experienced a setback in a class, in a sport, or on the job. How did you handle it?


Answer: A

Communication & Mass Media

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At the monthly meeting of the Chamber of Commerce, a representative from a local tour bus company makes a presentation about the economic advantages of using her company's services for visiting dignitaries

What kind of special-occasion speech is this? a. a public relations speech b. a professional report c. a keynote address d. a ceremonial speech

Communication & Mass Media

Personal references are especially helpful when the speaker is NOT well known to the audience

Indicate whether the statement is true or false

Communication & Mass Media

The three guidelines presented in your textbook for ethical listening are:

What will be an ideal response?

Communication & Mass Media

The BEST excuses contain all the following elements EXCEPT

A) making it clear that this will never happen again. B) acknowledging your responsibility. C) demonstrating that you understand the problem and that your partner’s feelings are legitimate. D) indicating that another person was to blame for your mistake.

Communication & Mass Media