You are working with a family to plan to achieve certain steps. It will be important for you to do all of the following EXCEPT:
A) ?emphasize points of agreement.
B) ?reflect your understanding of what is important to each person.
C) ?ask questions to invite each person to clearly identify what she/he wants.
D) ?give advice with regard to what you feel will be best for the family.
D
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TQM believes in the "60/40 Rule."
Answer the following statement true (T) or false (F)
Identifying supporters and opponents, creating a sense of urgency, and presenting disconfirming data are part of:
A. Positive reinforcement B. Unfreezing C. Refreezing D. Secondary articulation
In selecting a sample of articles from a daily newspaper for content analysis, suppose
articles are taken from every 14th issue of the newspaper. Such a sample would contain a problem because of:
a. reliability. b. periodicity. c. missing data. d. lack of pretesting
The term that refers to an imbalance, usually when people are treated unequally is:
a. Prejudice b. Bias c. Disparity d. Discrimination