Forestalling is best described as a:
A. method for dealing with customers who use money objections.
B. method of discussing anticipated objections before they arise.
C. five-question sequence for dealing with customer objections.
D. way to attack any type of customer objection.
E. form of direct denial based on proof statements.
Answer: B
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Which of the following queue disciplines is discussed in the textbook?
A. Patient customers last B. Garner-Whitten formula C. Emergencies first D. Newest customer first E. None of these
The most weight in the selection process is given to the ______
a. application form b. interview c. background and reference checks d. screening interview
What is the elimination period of an individual disability policy?
What will be an ideal response?