A company that produces business telephones does an audit of customer complaints. The results reveal that the customer support department has the biggest share of complaints. This represents a ________ defect.

A. product
B. supply
C. service
D. distribution
E. manufacturing


Answer: C

Business

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Suppose Sally Smith plans to invest $1,000. She can earn an effective annual rate of 5% on Security A, while Security B has an effective annual rate of 12%. After 11 years, the compounded value of Security B should be more than twice the compounded value of Security A. (Ignore risk, and assume that compounding occurs annually.)

Answer the following statement true (T) or false (F)

Business

U.S. vending machine sales are largely confined to cigarettes and candies

Indicate whether the statement is true or false

Business

Back-office functions include:

A. customer interface B. supplier interface C. purchasing D. accounting

Business

A contract which does not satisfy the writing requirement of the Article 2 statute of frauds, but which is otherwise valid, is enforceable in which of the following situations?

A) Where the goods have been delivered and accepted B) Where payment has been accepted C) Where the goods have been specially manufactured and are not suitable for resale in the ordinary course of business D) All of these are situations where the contract would be enforceable.

Business