Which of the following is critical to communication?
1.
Using professional terms when talking to a patient
2.
Listening carefully to your staff member as he or she shares a problem
3.
Hearing what another nurse tells you as you continue to prepare a medication
4.
Having the ability to calm an angry family member
ANS: 2
Listening is a critical part of communication because communication is a two-way loop. Listening can solve more problems than screaming, talking, or leaving.
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