You are a consultant in conflict management and have been hired by a family court. How you used the concept of media rich to argue in favor of using closed-circuit television for cases with the court? What are the disadvantages of using email mediation?

What will be an ideal response?


Responses should focus on the fact that the theory of media richness proposes that the more ambiguous and uncertain the task, the richer the media required. People opposing ODR have indicated that because conflict management is highly ambiguous in which communication may not be precise, media-rich face-to-face is necessary. On the other hand, email mediation allows fewer opportunities for the presence of nonverbal cues.

Communication & Mass Media

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Explain what types of supporting material you can use in a speech. Identify the types, explain what they are, and provide an example (either real or fictional) of each

What will be an ideal response?

Communication & Mass Media

The _____ organizational pattern is especially useful when you want to describe an event or process such as the process of purchasing a house

A) topical
B) cause-effect
C) problem-solution
D) temporal

Communication & Mass Media

Sahirah and Nara are good friends that have been upset with each other recently. Sahirah decides that she does not want to interact with Nara anymore, so she asks Nara’s roommate to tell Nara gently. Sahirah is using _____ tactics.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

Role play can be used to change people's behavior.

Answer the following statement true (T) or false (F)

Communication & Mass Media