As customization of services increases, _____ become(s) a bigger factor in the ability to provide high quality service to the customers
a. professional judgement of the employees
b. processes and procedures
c. employee behavior
d. physical facilities
a
You might also like to view...
How can a speaker use a demonstration to effectively aid his or her presentation?
What will be an ideal response?
Having too few programmers and too many engineers is an example of a people resource constraint.
Answer the following statement true (T) or false (F)
Refer to Table 4-2. The Net Return on Assets ratio for 2008 was approximately
A) 0.09. B) 0.03. C) 0.13. D) 0.15.
Based on the following information, how much disability insurance coverage per month would be required:
? Mortgage payment -$1,600/month ? Household insurance -$100/month ? Car insurance -$200/month ? Gas and oil -$90/month ($30 commuting to and from work) ? Food -$200/month ($70 represents lunch at work which would be reduced by half if the meals were prepared at home) Employer disability insurance would provide $500/month and it is doubtful that anything would be received from either Social Security or worker's compensation. A) $1,525 B) $2,190 C) $1,495 D) $1,625