Discuss the need for an in-service training when a policy is changed. Include small changes and large changes, as well as staff involvement.
What will be an ideal response?
When changes are made, it is important to set aside time to have an in-service training, rather than giving employees instructions while they are working. The inservice allows for more detail about the need for the change, training in implementing the change, and the consequences if the changes are not made by everyone.
If different departments are affected, then meeting with the specific department is more appropriate than involving the entire office staff. For example, if the change involves a clinical job, then the administrative staff is not needed and will be a distraction if they attend. Focus the in-service training on what is needed and involve those necessary to make the changes. However, you could also send a memo to the entire staff about the change, if necessary, in order to alert everyone.
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