As part of instituting an empowerment program, a marketing director should:

A. hire college graduates who have the latest training in marketing management techniques
B. create a customer-service department and place a key staff person in charge of the department
C. train the company's staff to judge the quality of the products the firm produces
D. allow non-management employees to resolve problems on their own without prior approval from their immediate supervisors
E. conduct a survey of the company's marketing staff to learn about employee morale


Answer: D

Business

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