How is emotional noise different from external noise? Provide an example of each
What will be an ideal response?
Answer:
• Emotional noise comes from within, when our emotions are aroused by something we hear and it interferes with our ability to listen. An example would be when we are so focused on our grieving friend's distressed state that we become distracted from the content of the message.
• External noises are distractions that take our focus away from the message. These distractions can be literal noise like from electronic devices, a clinking ventilation system, or traffic outside, or from other external distractions in our environment competing for our attention. An example of a literal noise distraction would be if we were trying to focus on our grieving friend's distress and our conversation was frequently interrupted by our phone beeping or the neighbor's barking dog. External distraction can come in the form of, for example, a lurid headline on the news that diverts our attention away from someone who is trying to convey a message to us.
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