Answer the following statements true (T) or false (F)
1. Empowerment is especially advisable if the business environment is highly predictable.
2. Just as customers define the quality and value of the guest experience, so do managers define the quality and value of the employment relationship.
3. Ownership in company stock can help employees feel more invested in the company’s success.
4. Every hospitality manager should understand this basic principle: Rewarded behavior tends to be repeated; unrewarded behavior tends not to be repeated.
1. False
2. False
3. True
4. True
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The property interest conveyed to the tenant is called the fee simple estate.
Answer the following statement true (T) or false (F)
Logos, uniforms, brochures, and company trucks are all examples of ________ materials that can be used to help a company create a visual image which the public can immediately recognize
A) direct marketing B) social marketing C) public service D) corporate identity E) buzz marketing
In a survey report, when an employer's data is substantially out of line from other employers, it is called a(n):
A. congruity B. conformity C. synchronicity D. anomaly E. normality
A process begun by citizens to change a state statute or constitution by popular election was the
a. initiative. b. legislative ballot. c. referendum. d. signature measure.