The tendency for bureaucrats to mechanically follow rules rather than use their imagination is called:

A) "rules are rules"
B) "trained incapacity"
C) "employee disinterest"
D) "service without a smile"


B

Sociology

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A DNR order stands for

a. do not rectify b. doctor nurse rehabilitation c. do not resuscitate d. disable nurse requests

Sociology

Gender inequality is generally more damaging to women in __________ nations

A) Wealthier B) English-speaking C) Poorer D) Highly literate

Sociology

According to differential association theory, genetics play a prominent role in criminality.

Answer the following statement true (T) or false (F)

Sociology

Why do U.S. immigrants have a higher poverty rate than the native-born?

a. Immigrants are disproportionately likely to work in low-wage jobs. b. low proficiency in English c. lack of education d. lack of citizenship status e. all of the above

Sociology