Employers place a high premium on their employees’ listening abilities. Explain why listening is an important workplace skill.

What will be an ideal response?


Effective listening can lead to good teamwork and better client relations. It can also lead to greater efficiency, as employees who are good listeners may not have to ask for instructions to be reiterated.

Communication & Mass Media

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One way to make your message memorable is to use figures of speech to create arresting images

Indicate whether the statement is true or false

Communication & Mass Media

Rosa had been making pottery for several years. In her informative speech, she gave a presentation with the following main points.I. The first step in making pottery is preparing the clay.II. The second step in making pottery is shaping the clay.III. The third step in making pottery is decorating and glazing the clay.IV. The fourth step in making pottery is firing the finished product.Rosa's points were arranged in ________ order.

A. process B. chronological C. topical D. ascending E. descending

Communication & Mass Media

The three key elements needed to steal your identity are:

a. name, age, and social security number b. name, birth date, and social security number c. name, age, and address d. name, birth date, and driver’s license number

Communication & Mass Media

The mediator says, “You were hurt and embarrassed.” This is an example of ______.

A. appreciative listening B. paraphrasing feelings C. listening to the relationship level D. paraphrasing content

Communication & Mass Media