How do successful companies recruit and train their salespeople? What are the objectives of most sales force training programs?
What will be an ideal response?
Though there is no set method for hiring the right sales people, successful sales people generally have good personal skills, good listening skills, the ability to work independently as well as part of a team, the ability to manage a budget, and the ability to quickly resolve problems. In looking for people with these skills, some companies give sales applicants formal tests, while others use an extensive interviewing process. This may include strong candidates accompanying existing staff on sales calls. Following selection, ongoing training must be conducted. Most companies train their salespeople through sales meetings that incorporate product training, sales training, and personal-development training.
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Donnell is working with the executive board of her sorority to plan out the fundraiser for alumni weekend. The organization the sorority typically works with has backed out, and she thinks it would be best for her to just quickly select another organization because she knows her sisters will be in agreement. What symptom of groupthink is Donnell experiencing?
A. collective rationalization B. self-censorship C. illusion of unanimity D. self-appointed mindguards
The average number of jobs in the work center for the jobs listed in the following table under the FCFS (first come, first served) rule is ______.
A. 3.5
B. 2.1
C. 3.23
D. 2.79
Leaders must learn how to handle difficult, in-person dialogue instead of relying on impersonal email.
a. True b. False
Hoppy, who works as an employee for Integrated Systems Corporation, suffers an injury in an accident. Hoppy will be compensated under state workers' compensation laws
A. only if the injury occurred during working hours. B. only if the injury occurred off the job. C. only if the injury occurred on the job. D. whenever and wherever the injury occurred.