Deming's major argument regarding performance appraisals is that:

A. lack of training makes performance appraisals redundant.
B. the work situation is the major determinant of performance.
C. peer ratings are better than supervisor ratings.
D. performance appraisals reduce teamwork.


Answer: B

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A. Trustworthiness B. Fairness C. Responsibility D. Citizenship

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It can be helpful to divide the appraisal interview into two sessions, one each for

A. positive comments and negative comments. B. performance review and employee's growth plans. C. performance review and compensation discussion. D. establishing performance standards and reviewing performance.

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Which of the following is NOT a valid criterion of a "good" market segment?

A. operational B. homogeneous within C. substantial D. remarkable E. heterogeneous between

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Money market mutual funds raise money by selling shares to large numbers of investors.

Answer the following statement true (T) or false (F)

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