Which of the following statements is true of using a strategic buffer in bad-news messages?
A. A strategic buffer is used to deliver the message directly without a preceding explanation.
B. A strategic buffer is used when the writer wants to avoid offering an alternative solution to the reader.
C. A strategic buffer is used to convey bad news without hurting the sentiments of the reader.
D. A strategic buffer is an opening that is not relevant to the topic of the message.
E. A strategic buffer is an opening that is relevant to the message but does not state the bad news.
Answer: E
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