Explaining to the customer that the previous technician was obviously trying to cheat them:

A) Will make the customer feel more trusting of you and your honesty.
B) Is never a good idea.
C) Is appropriate only if the technician worked for another company.
D) Is required by the National Service Technician's Code of Conduct.


B

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Indicate whether the statement is true or false

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Answer the following statement true (T) or false (F)

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Insured costs for occupational injuries or deaths include _____.

a. pensions for dependents b. costs of investigations c. cost to train replacement workers d. first-aid expenses

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