Franco uses a database software system to remind him when his customers should be ready to reorder his industrial cleaning products. With this reminder system, Franco contacts his customers when they are most likely to be "in the buying mode." Franco's system is part of

A. a transactional marketing orientation.
B. supply chain management.
C. C2C marketing.
D. customer relationship management.
E. typical production era marketing practices.


Answer: D

Business

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