Explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation. Give examples of each, preferably from your own experience. How should a manager use this distinction in trying to motivate employees?
What will be an ideal response?
When lacking, hygiene factors can cause dissatisfaction, while motivating factors, when present, cause satisfaction. Examples of hygiene factors are job context variables such as working conditions, supervision, and pay. Examples of motivational factors are job content variables such as the work itself, achievement, and responsibility. Managers should first act to eliminate dissatisfaction by making sure the hygiene factors are reasonable, and then attempt to spur motivation by attending to job content issues.
The student should provide examples of each from his or her own experience.
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