Customer requests for unstocked or out-of-stock merchandise are recorded in a(n) _____
a. generic product file
b. UPC system
c. OCR-A system
d. want book or want slip
d
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A mathematical distribution whose objective is to obtain a count of the number of responses associated with different values of one variable and to express these counts in percentage terms is a(n) ________
A) t distribution B) frequency distribution C) chi-square distribution D) distribution
If the values in a control chart follow a pattern (instead of being random), then ______.
A. we can say that a special cause is present B. the process is within control C. the operator is out of control D. there is excessive common cause variation
The use of the allowance for doubtful accounts approach:
a. should not be used if the customers are highly concentrated. b. increases the allowance for doubtful accounts when an account is written off. c. results in a matching of uncollectible accounts expense with the related sales that led to the expense. d. does not recognize an expense when the allowance is set up.
Low inflation is a trigger for improved project management skills because:
A) Rampant cost increases must be passed along to the consumer. B) Internal process improvement is accomplished via project management. C) Lower inflation means narrower product launch windows. D) Global markets are a prerequisite for low inflation.